— witsandnuts

27 September 2009 at 3:00 AM, NAIA Terminal 1

When I reached the airport at 2:30 AM, I was doubly horrified by the sight of numerous stranded passengers and knowing that I’d be among those left by the flight because we didn’t make it at 1:15 AM. Now, I’m naming this airline.

CUSTOMER SERVICE THAT’S GOING TO MAKE YOU CRY

Etihad Airways is the national airline of the UAE and I guarantee you that its inflight services and flying are of topnotch quality from and to the Philippines. It’s just that, its customer service IN THE PHILIPPINES disappointed me big time just when the people/we needed it most.